Jeremy Daniele | Technical Support Engineer

********@*************.com (Email address redacted for SPAM)

Career Objectives: A position in the field of Information Technology level 2 or higher with directed focus towards computer software development.

Skills: Microsoft Windows (3 - 10), Apple (Mac OS X - macOS), Windows Server (2003- 2016), Microsoft O365, Microsoft Exchange, VMWare, Microsoft Hyper-V, VPNs, Encryption, hardware support, software support, Wireless 4G LTE modems ("hotspot"), SonicWALL TZ Firewalls (Basic and Enhanced Firmware), Cisco network, Netgear network, Linksys network, Google network, Apple Airport network, LAN/WAN, DNS, DHCP, Active Directory, IP cameras, CCTV, Self-Motivated, Extremely Detail Oriented, Virus/Malware/Spyware maintenance

Work Experience History

Best Buy’s Geek Squad ฎ - Field Services
April 2010 - January 2020
Technical Support Engineer

• Repair and perform maintenance on customer computers and/or networks on-site and remotely for homes and/or offices.
• Use analytical skills in preparing best procedures to use on site for each client’s specific needs.
• Remain up-to-date on latest cyber security information in order to troubleshoot issues including, but not limited to, malware and viruses.
• Consistently ensure high customer service standards are exceeded.
• Educate and assist customers and colleagues with understanding products and services provided by Geek Squad ฎ.
• Inform customers about Best Buy for Business product line, connections, and services.
• Provided customers with the equipment, environment, and knowledge to operate a full in-home movie theater.
• Administered network setups and informed customers on secure usage.
• Utilized knowledge of building structure to safely and properly install cables and wiring into walls and within compact spaces.
• Repaired and performed maintenance on customer computers using a queue-based system.
• HIPPA certified

June 2007 – April 2010
Network Technician

• Repaired and maintained customer computers.
• Diagnosed and managed clients’ networks by safeguarding the system from third-party access and/or illegal software.
• Worked with SonicWALL equipment, Windows Server 2003 SBS, all common wireless routers and access points, Syspine phone systems, and most Apple products.

Interactive Computer Center Inc (ICCI)
2009 - April 2010 (As-Needed)
Computer Technician

• Installed computers for the Asbury Park School District.
• Assembled computers based on customer needs.
• On-site technical work such as training and simple repairs.


Ocean County College
Sept 2006-2009
Major: Computer Science
Minor: Business Administration

Related courses: Computer Concept, Computer Programming I & II, Web Design, History of Video Games, Physics I and Marketing I.

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