Career Objectives: A position in the field of Information Technology leadership with directed
focus towards computer software development or ecosystem maintenance and growth.
Skills: Microsoft Windows (3 - 10), Apple (Mac OS X - macOS), Windows Server (2003- 2016),
Microsoft O365, Microsoft Exchange, VMWare, Microsoft Hyper-V, Android, iOS, VPNs, Encryption,
hardware support, software support, Wireless 4G/5G modems ("hotspot"), SonicWALL TZ/NSA Firewalls
(Basic and Enhanced Firmware), Cisco network, Netgear network, Linksys network, Google network,
Apple Airport network, LAN/WAN, DNS, DHCP, Active Directory, IP cameras, CCTV, Self-Motivated,
Extremely Detail Oriented, Virus/Malware/Spyware maintenance
Work Experience History
Matrix New World Engineering | IT Help Desk Team
January 2020 - Present
IT Support (Level 2)
Repair and perform maintenance on staff computers and/or
networks on-site and remotely for homes and/or offices.
Use analytical skills in preparing best procedures to use on site for
each staff members specific needs.
Remain up-to-date on latest cyber security information in order to
troubleshoot issues including, but not limited to, malware and viruses.
Consistently ensure high customer service standards are exceeded.
Educate and assist staff and colleagues with understanding products
and services used within the organization.
Maintain details records of equipment status and changes.
Manage security systems for assigned location.
Make recommendation to Director of IT for system improvements.
Help train new IT staff with operations.
Best Buys Geek Squad ฎ - Field Services
April 2010 - January 2020
Technical Support Engineer
Repair and perform maintenance on customer computers and/or networks
on-site and remotely for homes and/or offices.
Use analytical skills in preparing best procedures to use on site for
each clients specific needs.
Remain up-to-date on latest cyber security information in order to
troubleshoot issues including, but not limited to, malware and viruses.
Consistently ensure high customer service standards are exceeded.
Educate and assist customers and colleagues with understanding products
and services provided by Geek Squad ฎ.
Inform customers about Best Buy for Business product line, connections,
and services.
Provided customers with the equipment, environment, and knowledge to
operate a full in-home movie theater.
Administered network setups and informed customers on secure usage.
Train new Geek Squad staff with operations, assess their performance
and behaviors
Utilized knowledge of building structure to safely and properly install
cables and wiring into walls and within compact spaces.
Repaired and performed maintenance on customer computers using a
queue-based system.
HIPPA certified
Leadership and People Managing certified
Dataserv
June 2007 April 2010
Network Technician
Repaired and maintained customer computers.
Diagnosed and managed clients networks by safeguarding the system from
third-party access and/or illegal software.
Worked with SonicWALL equipment, Windows Server 2003 SBS, all common
wireless routers and access points, Syspine phone systems, and most Apple
products.
Interactive Computer Center Inc (ICCI)
2009 - April 2010 (As-Needed)
Computer Technician
Installed computers for the Asbury Park School District.
Assembled computers based on customer needs.
On-site technical work such as training and simple repairs.
Education
Ocean County College
Sept 2006-2009
Major: Computer Science
Minor: Business Administration
Related courses: Computer Concept, Computer Programming I & II, Web
Design, History of Video Games, Physics I and Marketing I.